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Service Policy
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Service Policy

Service Policy

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Description:
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1. Service concept: "to provide customers with professional, efficient and timely service", "to create value for customers".

2.We will reply within 2 hours after receiving the repair information, and firstly provide remote guidance service; if we can't troubleshoot through remote guidance, we will send technicians to the scene within 24 hours.

3.Provide users with service guarantee for the whole life cycle of the equipment, including equipment information inquiry, spare parts supply, transformation and upgrading.

4.Give preferential service charging period.

5.Provide annual warranty service.

6. Emergency guarantee: machine loan, parts loan, emergency training for operators.

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